From
£96/year*
Trustpilot
~5/5 (retail)
Administrator
Mark Bates Ltd
Founded
1998
Reviewed by Karen Purnell, Editor · Last checked 2 July 2026
Eden Mobility is a mobility equipment retailer founded in 1998 in Doncaster, now with 47 stores across the UK, over 150 specialists, and more than 200,000 customers served. It has been backed by investor Foresight Group since 2024. Its insurance is provided and administered in partnership with Mark Bates Ltd, a specialist mobility insurance scheme administrator — not underwritten by Eden itself.
Is Eden Mobility insurance any good?
Eden's main Trustpilot page shows a very strong overall rating from around 2,500 reviews, but these are overwhelmingly about the in-store retail experience — buying a scooter — rather than the insurance product specifically. We couldn't find review data isolated to the insurance side, so treat the retail score as a proxy for the brand, not the policy.
How much does Eden Mobility insurance cost?
We could not independently verify a current £96/year price at the time of writing — the most recent figure we could confirm was £59.95/year, several years old. (*Not verified — please confirm the current price directly with Eden Mobility or at checkout before comparing.) New and pre-owned scooter purchases from Eden typically come with 30 days' free insurance included.
What does Eden Mobility cover?
- 30 days' free cover bundled with a new or pre-owned scooter purchase
- £2 million personal legal liability
- New-for-old replacement if damage exceeds 60% of the scooter's value within the first 3 years
Eden Mobility pros and cons
Pros
- 30 days' free cover included when buying a scooter from Eden
- Backed by an established retailer with a nationwide store network
- Insurance administered by a specialist mobility scheme administrator
Cons
- Current pricing is difficult to verify independently — get a live quote
- Reported complaints about repair turnaround times (4+ weeks) and a limited loan-scooter allowance during repairs
- No insurance-specific independent review score available
Our verdict on Eden Mobility
Eden's biggest advantage is convenience — 30 days' free cover comes bundled if you buy your scooter from one of its stores. Beyond that free period, get a live quote and check the repair/loan-scooter terms carefully, since that's where most complaints we found were concentrated.
Pricing could not be fully verified at time of writing (July 2026) — treat the figure shown as indicative only and confirm directly with Eden Mobility. Policy terms and prices are set by Eden Mobility/Mark Bates Ltd and may change — always check current details directly with the provider before buying.