From
£96/year
Trustpilot
Excellent
Type
FCA-regulated specialist
Recovery
Included
Reviewed by Karen Purnell, Editor · Last checked 20 July 2026
Mark Bates Ltd has specialised in insurance for older and disabled people for more than 20 years and is one of the UK's leading mobility scooter insurers. Its cover is sold under the Premier Care brand, and Mark Bates Ltd is authorised and regulated by the Financial Conduct Authority.
Is Mark Bates mobility scooter insurance any good?
Mark Bates holds an "Excellent" rating on Trustpilot from more than 19,000 reviews — by some distance the largest review volume of any mobility insurer we compare. Customers repeatedly praise the friendly, jargon-free phone service and hassle-free claims, with reviewers noting they get through to a real person quickly and are talked through cover without a hard sell. As with any insurer there are occasional complaints about declined claims, so it's worth checking the policy wording carefully before you buy.
How much does Mark Bates mobility scooter insurance cost?
Cover starts from £96 a year, with the exact premium depending on the make, model and value of your scooter and the level of protection you choose. Mark Bates isn't the cheapest option we list — Surewise starts from £38 a year — but its price includes 24/7 national breakdown recovery as standard, which several rivals charge extra for, so it's worth comparing on cover rather than headline price alone.
What does Mark Bates cover?
- Accidental damage, fire, theft, storm and flood cover for your scooter
- 24/7 national breakdown and recovery included as standard
- Personal and public liability cover
- Free Premier Club Rewards membership — discounts and days out
- Mobility scooter warranty available as a separate product
Mark Bates pros and cons
Pros
- 24/7 national breakdown recovery included as standard, not an add-on
- Long-established specialist with a huge, strongly positive review base
- FCA-authorised and regulated
- Free Premier Club Rewards perks included with every policy
Cons
- Not the cheapest — entry price is higher than several rivals
- Scooter warranty is a separate policy, not part of the insurance
- Cover limits and exclusions vary by tier — check the wording at quote
Our verdict on Mark Bates
Mark Bates is a strong pick if you want a well-established specialist with breakdown recovery built in and one of the best-reviewed customer service teams in the sector. It costs more than the cheapest policies on our comparison, so if price is your only concern you may do better elsewhere — but for peace of mind, recovery cover and a human on the end of the phone, it's a dependable choice.
Pricing and review scores correct at time of writing (July 2026) and sourced from Mark Bates Ltd's own website and Trustpilot. Policy terms and prices are set by Mark Bates Ltd and may change — always check current details directly with the provider before buying.